Japan’s QualityThe video begins with the following observation: U.S. quality does not stand up.
More than 50 years ago, Dr. W. Edwards Deming helped Japan rebuild. The Japanese were known for being industrious. However, their products had a poor reputation — “made in Japan” meant inferior products. Japan knew they had to change.

During the Video we see interviews with:

  • Donald Petersen, retired CEO & chairman of Ford
  • David Kearns, former Chairman of Xerox
  • John Pepper, President of Procter and Gamble
  • Robert Stempel, CEO & Chairman of General Motors
  • Brian Rowe, Senior VP and Head of GE Aircraft Engines

They testify: “U.S. turns to Deming for help. Leaders of U.S. in 40’s and 50’s didn’t understand quality is the most important thing and has to start FROM THE TOP–Quality starts at the top. Managers should not blame people — managers should blame the system.

Managers should try to fit people into what they can do best. Results, MBO (Management By Objectives), the bottom line, profit now, high dividends — ideas most high level executives concentrate on these but should NOT. What is taught in Business Schools is wrong.

Deming thinks it should be the the high-level execs — not the underlings–who should focus on the details of system.”

[youtube GHvnIm9UEoQ]
[youtube mKFGj8sK5R8]
[youtube 6WeTaLRb-Bs]